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Custom chatbot taylor-made for your business

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Optimize your business with

Our product

  • Injector to restrict prompts for GPT;
  • Analytics of questions/ansmers;
  • Validator to improve the answers generated, after feedback;
  • ETL processes to gather data from client sources and create the Knowledge Base, automatically.

The Problem

  • Companies often face regular questions regarding IT software and hardware. Such as “how to install a printer”, “how to recover a password” and so on.
  • Instead of accessing the documentation available to resolve these issues, the majority of individuals usually opt for asking assistance from others which may result in an abundance of open tickets and lack of staff to resolve everything.

Our Solution

  • With a virtual assistant managing the entire process, when a user asks a question, the assistant will help them provide more information if needed and create a ticket in the ITSM platform. After that, it will search the Knowledge Base for the right answer and share it with the user.
  • The user can then give feedback (thumbs up or thumbs down) to improve the assistant’s performance.

Our packages

Monthly Package

Fixed price
$ 39
99
Monthly
  • 24h IT Support
  • Access to professionals
  • Includes 3000 interactions
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Popular

Monthly Package

Fixed price
$ 39
99
Monthly
  • 24h IT Support
  • Access to professionals
  • Includes 3000 interactions
Click here
Popular

Monthly Package

Fixed price
$ 39
99
Monthly
  • 24h IT Support
  • Access to professionals
  • Includes 3000 interactions
Click here
Popular

Business Case​

Let’s consider that gen.help can reduce up to 8 hours per day the workload of the IT support team, providing immediate assistance to the most common problems that can be automated.​

If we consider a worker with the Portuguese minimum wage (760€), gen.help will save more than a worker’s salary, making him more available for other tasks that really need his attention.​

Contact us to get a quote:

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